Are there any cancellation fees?

Jetport does not charge cancellation fees. We understand that certain circumstances can change plans and do not mind if you cancel, even at the last minute!

Do I have to make a Booking?

Bookings are essential as we can sometimes become full. You can book on this site or call (03) 9330 1744 to speak with one of our friendly staff.

Do I need to leave keys with you?

Jetport is a Valet service and as such require your keys to park your car. This level of service benefits our customers as we have your car waiting for your return. The other benefit is that you will never loose your keys while you are away.

Do you drop at Tiger Airways (T4)?

Unfortunatly Melbourne Airport corporation do not allow carpark shuttles to drop at Tiger. However we drop you at terminal 3 out the front of virgin blue and it is a short walk to the terminal. Disabled people are exempt and we would be happy to drop you at the terminal T4.

Do you have a child seat?

Jetport's bus service runs on demand and as such we are unable to provide child seats. We recommend that you drop your partner with your children off at the terminals first and then park your car with us. For further information on this please call our office.

How do I pay?

Payment is received on return from your trip. We accept all major credit cards including AMEX and Diners card and there are no Credit card fees to pay. We also accept cash and eftpos.

How much time do I allow to get to the terminals?

We suggest you allow at least 10 to 15 mins to arrive at Jetport before you wish to arrive at your terminal. We recommend you plan your trip before leaving for Melbourne Airport e.g Is there traffic today, do I have a map, will there be road closures?

What happens if I do not know my return date?

If you are travelling and do not know when you will be returning into Melbourne Airport just book your parking with the earliest date you could return. If you have to extend it will be no problem and we can charge you the extra days when you return.

What is your level of security?

Jetport Security Parking prides itself on security for your vehicle. We have a fully networked motion detect CCTV camera system covering our whole site. Jetport is also staffed 24 Hours and our parking bays and sheds are patrolled 24 hours. All cars are locked and keys are kept in a secure manned office.

Are you Undercover?

Jetport Airport Parking provides Undercover Valet Parking. We are secure 24 hours a day, seven days a week. On the day of your return your car is brought out of our shed, hosed and ready for collection.