Terms and Conditions

  1. All vehicles entering this car park are subject to these conditions. If you do not accept the Terms you and any vehicle in which you entered (the Vehicle) must immediately leave the Car Park.
  2. You must pay Jetport Parking all parking fees and other costs incurred in relation to the vehicle upon demand for your vehicle to be parked in this car park
  3. Refunds apply for early returns. Change of plans must be notified to our office (24 hours notice would be great).
  4. Without limiting any of Jetport Parking’s other rights, Jetport Parking shall have a lien over the vehicle and be entitled to retain the vehicle until these conditions are satisfied and all monies due and owing to JetportParking have been paid by you.
  5. Jetport Parking at its discretion may revoke its authority for you to use this car park at any time.
  6. Jetport Parking may deliver the vehicle to any person producing the then prevailing Jetport Parking Vehicle Document or such other evidence of ownership or authority or entitlement to take possession of the vehicle as Jetport Parking in its sole discretion deems satisfactory.
  7. Jetport Parking will not be responsible to you if the Jetport parking Document or evidence of ownership or authority or entitlement to receive the vehicle is produced by a person other than you.
  8. Jetport Parking requires the keys or access code for your vehicle in order to drive or move the vehicle left in the Car Park for safety or operational purposes.
  9. In the absence of any negligence or breach of the law by Jetport Parking your entry into and use of this Car Park is at your own risk and this includes personal belongings left in the vehicle. Under no circumstances is Jetport Parking liable to you for any loss of profits or indirect or consequential loss. Further JetportbCar Parking will not be liable to you for any loss or damage which is caused by any act or omission by you or any other person.
  10. To the extent permitted by law, Jetport Parking limits its liability for any warranty, guarantee, or condition that is implied to these terms and conditions by the Competition and Consumer Act 2010 (or any replacement Act) (“the Act”) to the remedies available in the Act, in particular, the cost of supplying the services again to you or the cost of having the services supplied again.
  11. If any of these conditions are illegal or not enforceable, the offending condition or part of the condition shall be read down to the extent necessary to give it legal effect or, if not able to be read down, be of no effect and this does not affect the validity of the remaining conditions
  12. No modifications, variations or amendment of these conditions shall be valid unless made in writing and signed by both you and the Managing Director of Jetport Parking.
  13. In these conditions, Jetport Parking refers to Dullard Sartori Pty Ltd trading as Jetport Parking abn 57 671 330 263

Refunds Policy, Dispatch and Delivery Policy

Jetport parking does not charge for refunds where a booking cannot be used. Please email info@jetportparking.com.au with your booking reference number and Jetport will endeavour to provide a refund within 2 business working days.

Privacy Policy

Dullard Sartori pty ltd trading as Jetport Parking (ACN 126 399 826) and its subsidiaries ('Jetport Parking', "we" or "us") are committed to protecting your personal information in accordance with the Australian Privacy Principles ("APPs") set out in the Privacy Act 1988 (Cth) ("Act").

This Privacy Policy sets out how we handle personal information to comply with our obligations.

What personal information do we collect?

This Privacy Policy uses the definition of personal information which is provided in the Act.

The types of personal information which Jetport Parking collects will depend on the circumstances of its collection and the nature of your particular dealing with us.

Information collected in general dealings

Information we may collect about you in general dealings includes:

  • your name, contact details, date of birth, employment details,

  • flight details, driver licence number and passport number;

  • recordings of your image on Closed Circuit Television (CCTV) footage;

  • vehicle licence plate numbers; and/or

    Information collected in retail and marketing related matters

    In the case of retail and marketing-related matters, we might collect additional information such as:

    • your preferences concerning types of products or services;
    • how often you visit the airport;
    • the frequency of use of certain types of products or services;
    • the methods, purpose and frequency of travel;
    • your travel destination or preferred destinations;
    • number of people travelling with you;
    • number of people you are meeting or farewelling at the airport;
    • your income demographics; and
    • your use of our website, www.jetportairportparking.com.au ("Website"), and social media platforms you use.


    How do we collect information?

    Personal information will normally only be collected directly from you when you deal with us by telephone, by correspondence through a letter, fax or e-mail, via our Website

    Other ways in which we collect personal information include:

  • when you logon to Wi-Fi at our premises or use mobile applications developed by us or through the use of cookies and other tracking systems online (please see Cookies and other online tracking systems for more information);
  • where you access any of our retail systems;
  • when you subscribe to any Jetport Parking newsletters, participate in surveys, competitions or promotions or become a member of any Jetport Parking loyalty programs;
  • when you submit your resume or an application, or participate in interviews or testing, for employment or contracting opportunities at Jetport Parking;
  • the recording of your image on CCTV footage taken on Jetport Parking premises. Jetport Parking's use of CCTV is part of an ongoing crime prevention initiative, targeting crime and other risks to safety and security. All footage captured by CCTV is retained for a specific period, after which time it is erased, unless it has been identified and is retained for the purpose of investigating a specific incident; and
  • the recording of calls to certain operations and security telephone lines for security and/or safety purposes.
  • There may be occasions when we collect personal information about you from a third party, such as:

    • a service provider;
    • a customer airline or retail outlet;
    • in relation to security matters, a government department, body or law-enforcement agency; or
    • a publicly available source.
    • Cookies and other online tracking systems

    Jetport Parking uses cookies and other tracking systems on our website. A cookie is a very small text file which is stored on your computer's hard drive when you first visit the Website. This information may be used in a number of ways, such as, to identify repeat visitors to our Website, areas of interest on our Website and to analyse visiting patterns. Jetport Parking does not use cookies to obtain personal information.

    You can disable your web browser from accepting cookies. If you do so, you can still access the Website, but not all services, transaction or functions may be available.

    Where devices can connect, or individuals log on, to Jetport Parking's systems or IT infrastructure, or are identifiable to Jetport Parking, we may collect aggregated information regarding internet usage. We may also collect some personal information from users, with their consent.

    Jetport Parking partners with third party advertising networks to either display advertising on Jetport Parking's internet terminals or through Wi-Fi at Jetport Parking's premises to users' mobile devices and laptops. If you respond in the affirmative (yes) to a particular sponsored or third party advertiser's question we will be supplying your contact details and cookie data to that sponsor only, this sponsor may use this information to contact you or display relevant offers on their or 3rd party websites.

    Jetport Parking's partners may use cookies and web beacons to collect information, which is not personal information, about your internet activities to provide you with targeted advertising based upon your interests.

    What if you refuse to supply information?

    Generally speaking, you are not obliged to provide us with personal information about you. However, failure to do so may mean that we are unable to transact business with you, process any application for the issue of an authority, licence, pass or permit, or provide you with an appropriate level of service.

    Dealing with Jetport Parking anonymously or using a pseudonym

    In many cases, we will need certain personal information to respond to queries, or to transact with you, such as contact details, or other information as set out in this Privacy Policy.

    You may access the website on an anonymous basis, or contact Jetport Parking with a general query anonymously or using a pseudonym.

    Opting in or out

    At the point we collect information from you, you may be asked to 'opt in' to consent to us using or disclosing your personal information other than in accordance with this Privacy Policy or any applicable law. For example, you may be asked to opt-in to receive further information or communications from our advertisers and supporters which do not fall into one of the categories described above.

    You will generally be given the opportunity to 'opt out' from receiving communications from us or from third parties that send communications to you in accordance with this Privacy Policy. For example, you will be given the option to unsubscribe from e-newsletters and other marketing or promotional material sent by us. You may 'opt out' from receiving these communications by clicking on an unsubscribe link at the end of an email.

    How does Jetport Parking use your personal information?

    Personal Information collected by Jetport Parking is generally held and used as necessary for purposes directly related to its functions and activities including in any of the following ways:

    • to provide you with services and to help us develop, improve, manage and administer all of the services we provide to you including our Website and Wi-Fi service;;
    • to ensure that our business systems are functional and reliable, which may include fulfilling legal obligations;
    • to conduct marketing activities including market research, customer profiling and targeted marketing activities;
    • as part of the investigation and analysis of incidents or occurrences (including potential incidents and occurrences) which occur on or at Jetport Parking;
    • to investigate, respond to and defend claims made against, or involving, Jetport Parking;
    • to contract with individuals; and
    • to enforce a contract or agreement which Jetport Parking has with you.

    We may also use your personal information for related purposes such as to notify you of services, special offers, opportunities, products or benefits which are being offered by Jetport Parking or any of our strategic alliance partners, customer airlines, tenants or associated organisations.

    If you do not wish to receive such information then you need to inform us. Contact details are provided at the end of this Privacy Policy.

    We also collect, hold and use your personal information as required or authorised by or under an Australian law such as aviation and taxation laws, counter terrorism legislation and the Corporations Act.

    We will not use your personal information for purposes other than those set out in this Privacy Policy without your consent or unless that use is authorised under the Act.

    When does Jetport Parking disclose personal information to third parties?

    Jetport Parking will only disclose your personal information to persons or bodies external to Jetport Parking where permitted by the Act, including in the following circumstances:

    • where you consent to the disclosure; to our contractors (for the purpose of the services which they provide) so that we can complete a transaction on your behalf or provide you with a service that you have requested;
    • where required by law, including under an order issued by a court or tribunal; or
    • for law enforcement or safety purposes, or operational purposes for which the information was collected.

    How does Jetport Parking protect your personal information?

    Jetport Parking has implemented security measures which are designed to provide reasonable protection against the misuse, interference or loss of your personal information and to prevent unauthorised access, modification or disclosure of your personal information. These measures include:

    • network segregation for sensitive information stored electronically, with access restricted to staff holding appropriate positions;
    • firewalls and login password protocols for all information stored electronically;
    • secure, access-controlled premises;
    • limited access locations for information stored as hard copy;
    • confidentiality provisions in all our employment and service contracts;
    • registers are maintained of all visitors to any part of our premises where personal information may be stored, and such visitors are required to be accompanied by a member of our staff at all times; and
    • Jetport Parking also employs secure methods for the destruction or de-identification of personal information, which is undertaken when permitted by law and where such information is no longer required by us.

    What rights do you have to access and correct your personal information held by us?

    Jetport Parking takes reasonable steps to ensure that all personal information that it collects or uses is accurate, up to date and complete.

    You may request access to, and correction of, any of your personal information held by Jetport Parking, and such access will be provided and corrections made except where Jetport Parking refuses such requests in accordance with the APPs.

    All requests for access and/or correction will be processed within a reasonable time.

    In some situations, you may be able to access and correct your personal information directly through our Website. Otherwise, please contact our Privacy Officer by email, phone, fax or mail, if you want to access or correct your personal information.

    There is no application fee for making a request to access your personal information. However, we may charge an administrative fee for the provision of information in order to recover costs.

    If Jetport Parking does not agree to provide you with access to your personal information or to amend or annotate the information that we hold about you, you may seek a review of our decision.

    If Jetport Parking does not agree to make the requested changes to your personal information, you may make a statement about the requested changes and we will attach it to your record.

    Third party websites

    Jetport Parking may provide links to third party websites on its Website, or allow third party advertising on its Website, or via the IT network at Jetport Parking's premises.

    Once you click on a link to a third party's website, or an advertisement, we are not responsible for how your personal information is collected and used on such sites. This Privacy Policy does not apply to any third party websites.

    Please see the privacy policy of the relevant website for information on how your personal information will be dealt with on that site.

    How does Jetport Parking control access to CCTV footage?

    CCTV footage is released under provision of Jetport Parking's corporate policy. This policy is written in line with the National Approach to Closed Circuit Television, the Australian Standards for CCTV and the APPs.

    Aims of the CCTV System

    CCTV significantly increases the ability to monitor areas of the carpark and aims to do the following:

    assist in the prevention and detection of acts of unlawful interference against vehicles; reduce acts of unlawful interference with vehicles by deterring potential offenders through fear of detection; assist Government and law enforcement agencies with the detection and identification of offenders; and to aid in a more effective assessment and response to unlawful acts of interference including security, safety and emergency situations.


    Complaints about a breach of the APPs, by Jetport Parking, in relation to your personal information, must be made in writing, either to the email or mailing address below.

    Complaints will be reviewed by Jetport Parking's Privacy Officer. A response will usually be provided within 30 days of receipt of the complaint by Jetport Parking.

    If, after following the procedure outlined above, you believe that your complaint has not been satisfactorily addressed by Jetport Parking, you can make a complaint to the Office of the Information Commissioner ("OAIC") at www.oaic.gov.au.

    Contacting Us

    If you have any questions or concerns about this Privacy Policy or our information handling policies you should contact us at:

    Privacy Officer Jetport Parking Corporation Limited po box 2567 gladstone park vic 3043 Telephone (03) 9999 2626 E-mail: info@jetportparking.com.au

    Changes to this Privacy Policy

    A current version of this Privacy Policy is available on our website at: www.jetportairportparking.com.au. Jetport Parking may update this Privacy Policy at any time. Amendments to this Privacy Policy will be posted to the Website and will be effective when posted. Please check our Privacy Policy regularly for updates.